Refund & Returns Policy

Effective Date: September 15, 2024

At Bandie LTD, we want you to be completely satisfied with your purchase of blue light blocking glasses from BandiePixelBlockers.com. If you are not entirely happy with your product, we offer a straightforward and fair refunds and returns process to make it easy for you.

This policy outlines the conditions and steps involved in returning a product and receiving a refund.

1. Return Eligibility

You can return your product for a full refund or exchange under the following conditions:

  • The return is initiated within 30 days of the delivery date.
  • The product is unused and in its original packaging.
  • The product is in the same condition as when you received it, without any damage or signs of wear.

Please note that we reserve the right to deny a refund or exchange if the product shows signs of use or is returned in unsellable condition.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products marked as final sale.
  • Gift cards or vouchers (if applicable).

If your product is non-returnable, it will be clearly indicated on the product page before purchase.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Send an email to boasare23@gmail.com with your order number, the reason for your return, and whether you would like a refund or an exchange.
  2. Return Authorization: We will respond within 2 business days to confirm your eligibility for a return and provide you with further instructions, including the return address.
  3. Prepare Your Package: Carefully repack the product in its original packaging. Include any accessories, manuals, or free gifts that came with your purchase.
  4. Ship the Product: Send the product back to the return address we provide. You are responsible for the return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

4. Refunds Process

Once we receive and inspect your returned product, we will notify you via email. If your return is approved, your refund will be processed as follows:

  • The refund will be issued to your original payment method within 14 business days of receiving the return.
  • If you paid with a credit or debit card, please allow additional time for the refund to appear on your account, depending on your card issuer’s policies.

Deductions:

  • If the returned product is missing any original packaging or accessories, we may deduct an appropriate amount from your refund.
  • Return shipping costs are non-refundable unless the product was defective or the wrong item was shipped.

5. Exchanges

If you prefer an exchange instead of a refund, follow the same return process as outlined above. We will ship the replacement product to you once we have received the returned item and confirmed its condition.

Please note that exchange shipping times may vary depending on product availability.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at boasare23@gmail.com. We will arrange for a replacement or a full refund, and we will cover the return shipping costs for defective or incorrect items.

7. Return Shipping Costs

  • Customer responsibility: For general returns and exchanges, customers are responsible for paying the return shipping costs.
  • Company responsibility: We will cover return shipping costs if the product was defective, damaged during shipping, or incorrect.

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We cannot guarantee that we will receive your returned item without proof of shipment.

8. Contact Information

If you have any questions about our Refunds and Returns Policy or need further assistance, please feel free to contact our customer support team:

Bandie LTD
Trusetaler street 63,
12687 Berlin, Germany
Email: boasare23@gmail.com

We strive to ensure customer satisfaction with every purchase. Thank you for shopping at BandiePixelBlockers.com, and we appreciate your business!